Here to help

Help & Support

For help with Callout, email info@mercuryproject.cz. Include your device model, iOS version, Callout version, the practice language and a short description of what happened. Please don’t send recordings of your child or personal details about them; we don’t need them to help.

How Callout works

Callout is designed for children aged 6–8. It shows a prompt: a number, a group of dots to count, or a picture. Your child says the answer out loud, and Callout recognizes it on the device and moves the game forward through its six 3D worlds: Jumping Rabbit, Jets, Race Cars, Dolphins, Space Ships and Dinosaur Valley.

Rounds and progress

Play moves in three rounds of five successful answers, with checkpoints along the way. Earlier prompts come back later for review. Each player’s progress is kept separately.

Players

Tap the player avatar at the top right to add a player or switch between players. Callout supports up to six players on one device. Each player chooses an animal avatar and can add an optional nickname of up to 20 characters.

The first play in a language

The first time you play in a language, it may take a little while for iOS to download Apple’s on-device speech assets for it. Stay online until they are ready. After that, recognition runs on the device. Check that the practice language in Callout matches the language your child is speaking.

Callout isn’t hearing answers

Check that Callout is allowed to use the microphone in Settings → Privacy & Security → Microphone. Play somewhere reasonably quiet, keep the device close, and make sure nothing is covering the microphone. If another app is using the microphone or a call is active, close it and try again.

English, Español or both

Callout can be played in English, in Español, or in both. Recorded voices use American English and neutral Latin American Spanish.

The practice language and the menu language are separate. Callout’s menus appear in English or Spanish, following the preferred language set in iOS for the device or for Callout. The practice tiles in the game choose what your child says aloud, so you can use Spanish menus while your child practises in English, Spanish or both, and the other way round.

Answer timer

Callout has an optional timer for each answer. Set it to Off if your child should take as long as they need.

Settings for grown-ups

Web links in the settings for grown-ups are behind an adult check that asks you to read an instruction and hold a picture.

Removing Callout data

Players, answers, progress and settings are stored only on the device. Callout does not yet have an in-app option to delete data. To remove all of Callout’s data, delete the app from the device. Device backups made earlier may still contain it.

Privacy

Spoken answers are recognized on the device; audio is not recorded or transmitted. Mercury Project receives none of Callout’s data. Callout has no accounts, ads, in-app purchases or tracking. Read the full privacy policy.

Availability

Callout is preparing for its App Store release for iPhone and iPad. Download details will be added to the Callout page when it becomes available.